Service

Precision in Every Detail, Support Within Reach.

"Refining the Micro, Reaching the Limit". We provide stable, intelligent, and sustainable equipment solutions with a commitment to 24/7 reliability.

RayCare One

  • Limited warranty coverage for the entire machine

  • Online technical support

  • Remote diagnostics & troubleshooting

  • Unlimited after-sales support hotline

  • On-site installation, process parameter tuning & system optimization

  • On-site operator training for new machines (fixed duration, varies by model)

  • Flat-rate on-site service labor fee

RayCare Pro

  • Limited warranty coverage for the entire machine

  • Online technical support

  • Remote diagnostics & troubleshooting

  • Unlimited after-sales support hotline

  • On-site installation, process parameter tuning & system optimization

  • On-site operator training for new machines (fixed duration, varies by model)

  • Discounted flat-rate on-site service labor fee

  • Discounts on consumables

  • Discounts on spare parts

  • Discounts on backup laser cutting head

  • One preventive maintenance visit per year (appointment required)

  • 72-hour priority on-site service response

RayCare Shield

  • Limited warranty coverage for the entire machine

  • Online technical support

  • Remote diagnostics & troubleshooting

  • Unlimited after-sales support hotline

  • On-site installation, process parameter tuning & system optimization

  • On-site operator training for new machines (fixed duration, varies by model)

  • Exclusive discounted flat-rate on-site service labor fee

  • Exclusive discounts on consumables

  • Exclusive discounts on spare parts

  • Exclusive discounts on backup laser cutting head

  • Two preventive maintenance visits per year (appointment required)

  • 48 hour priority on-site service response

  • VIP priority support hotline

  • Unlimited full-system warranty coverage

  • Backup laser head protection program

  • New equipment delivery & immediate installation support